Refund policy

PANDA WORLD APPAREL – RETURN POLICY

At Panda World Apparel, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

- The item must be unused and in the same condition that you received it

- The item must be in its original packaging

- Proof of purchase (receipt or order confirmation) is required

Non-returnable items

We do not accept returns on:

- Items that have been worn, washed, or damaged

- Sale or clearance items (if applicable)

- Gift cards (if applicable)

How to request a return

To start a return, please contact us at:

📧 Info@pandaworld.co.za

Include your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your item.

Return shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

- Your refund will be processed to your original payment method

- Please allow 5–10 business days for the refund to reflect, depending on your bank

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us using the details above.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns, please contact us at:

📧 [info@pandaworld.co.za]

Panda World Apparel reserves the right to refuse returns that do not meet the above conditions.